Customer Service Policy
Service Tenet
mejuribeststore.com adheres to the service tenet of customer-oriented, professional and efficient, and has built a complete customer service system for global users. We focus on solving all shopping problems encountered by users in the whole process of browsing, ordering, logistics, after-sales and follow-up consultation, and strive to provide every customer with intimate, standardized and reliable full-cycle e-commerce service experience.
Service Channels & Contact Methods
We provide dedicated multi-scene customer service email channels to meet users’ different consultation and service needs. Users can choose the corresponding email to communicate according to their demands: daily shopping consultation, order problem feedback, after-sales return and refund application, platform use consultation can be sent to support@mejuribeststore.com; brand cooperation, authorization related consultation and media docking matters can be sent to press@mejuribeststore.com; wholesale business cooperation, bulk order customization and enterprise cooperation consultation can be sent to wholesale@mejuribeststore.com. Our customer service team will check and reply to user emails regularly every working day to ensure timely response to user demands.
Pre-sales Service Standards
In the pre-sales stage, we provide comprehensive product consultation and shopping guidance services for users. For users’ consultation on product style, material, size, craft, wearing effect and discount activities, our customer service team will provide accurate, detailed and professional answers. We will actively assist users in selecting suitable jewelry products according to their daily matching needs, and guide users to complete order placement, payment operation and logistics parameter confirmation, ensuring users have a clear understanding of all shopping details before placing orders.
In-sales Service Standards
During order processing and logistics distribution, we provide real-time order tracking and problem-solving services. Users can consult customer service about order processing progress, shipment status and logistics distribution status at any time. For abnormal order problems such as order payment failure, order information error and address modification, we will provide quick processing schemes to help users solve problems efficiently and ensure the smooth progress of orders.
After-sales Service Standards
We provide comprehensive after-sales service protection for all orders on mejuribeststore.com. For product quality problems, transportation damage, incorrect product delivery and other after-sales problems, users can initiate consultation and application through the dedicated service channel. We strictly implement 60-day free return, 5-10 working days refund and full-order free shipping policies, and actively solve after-sales disputes and problems for users. We adhere to the fair and reasonable service principle to fully protect the legitimate rights and interests of consumers.
Service Specification Commitment
All customer service staff of mejuribeststore.com have received professional service training, with standardized service process and polite service attitude. We promise to respond to user demands efficiently, solve user problems professionally, and treat every user consultation and feedback seriously. We will continuously optimize the customer service process, improve service efficiency and user satisfaction, and create a reassuring shopping environment for global users.
mejuribeststore.com
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