Refund Policy

Policy Scope

This Refund Policy is applicable to all commodity transaction orders generated on mejuribeststore.com, clarifying the platform’s return qualification, refund cycle, refund process and related specification standards. Combined with the consumption characteristics of fine jewelry products, we provide standardized and humanized refund services to ensure that every customer can enjoy secure after-sales protection during shopping.

Return & Refund Eligibility

All conventional jewelry products purchased on mejuribeststore.com support free return and refund applications within 60 days after customers receive the goods. To ensure the smooth progress of the refund process, the returned products must be kept in original condition, including intact original packaging, complete product accessories, no wear marks, no scratches, no damage and no artificial modification. Products that have been artificially damaged, used for a long time, or lost original accessories and packaging without special reasons will not be eligible for free return and refund services.

Free Return Service Rules

mejuribeststore.com provides free return services for all eligible return orders. Customers who meet the return conditions do not need to bear any return logistics fees. After customers submit a return application and obtain return authorization, they can return the goods in accordance with the specified return process. We will bear the whole cost of return logistics, reducing the after-sales shopping cost for customers.

Refund Processing Cycle

After we receive and complete the inspection of the returned products and confirm that the products meet the return and refund standards, we will initiate the refund process within the specified time. The whole refund processing cycle is 5 to 10 working days. The refund will be returned through the original payment channel used by customers when placing the order. The specific arrival time of the refund shall be subject to the processing rules of the customer’s payment institution.

Refund Exception Instructions

For customized, personalized engraved products and special clearance products marked on the platform, due to the particularity of product production and sales, they do not support unconditional return and refund. If the product has quality problems when received, customers can apply for return and refund after providing valid proof of quality problems, and we will verify and handle it as soon as possible.
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